RETURNS POLICY

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Win Store app or website. The return request must be raised within 14 days from the date of delivery.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery 

NOTE: 

Please note that certain items marked as non-returnable on the product page are not eligible for return. 

It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Valid reasons to return an item

1. The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. The delivered product is incomplete (i.e. has missing items and/or accessories)
3. The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
4. The delivered product does not match the product description or picture (i.e product not as advertised)
5. The delivered product does not fit. (i.e. size is unsuitable)

Warranty Returns

Win Store will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.

Customers will be required to pre-pay for the return shipping, however, we will reimburse you upon a successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Win Store to process your warranty claim within 14 days.

Once a warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@winstores.com

Sale items

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@winstores.com and send your item to Room #705~706, Central Tower, Anawrahta Road, 39th & 40th Street, Kyauktada Township, Yangon, Myanmar.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to Room #705~706, Central Tower, Anawrahta Road, 39th & 40th Street, Kyauktada Township, Yangon, Myanmar

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over MMK 50000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.